Privacy Policy

Privacy Policy

Last updated: 23 June 2026

Jo Andrew (“we”, “our”, “us”) operates the website joandrew.com.sg (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site. We are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

1. Information We Collect

When you visit the Site, place an order, or contact us, we may collect the following types of information:

  • Account information: name, email address, phone number, billing/shipping address.
  • Order information: products purchased, transaction amount, payment method (processed by our payment gateway — we do not store full card numbers).
  • Communications: any messages or feedback you send us via contact forms, email, or WhatsApp.
  • Technical data: IP address, browser type, device type, pages visited, referring URL, and cookies (see Section 5).

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders, including shipping, delivery, and after-sales support.
  • To respond to your enquiries submitted via our contact form or email.
  • To send you order updates, transactional emails, and (only with your consent) marketing communications such as promotional offers and newsletters.
  • To improve our Site, products, and customer service.
  • To comply with applicable legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell or rent your personal data to third parties. We may share your information only with:

  • Service providers: payment gateways, shipping/courier companies, and IT service providers who help us operate the Site and fulfil orders. These providers are contractually obligated to keep your data confidential.
  • Legal authorities: where required by law, court order, or to protect our legal rights.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order records are retained for at least 5 years for tax and accounting purposes.

5. Cookies

The Site uses cookies and similar technologies to enable essential functions (such as keeping items in your shopping cart), to remember your preferences, and to analyse Site traffic. You can control cookies through your browser settings; disabling certain cookies may affect Site functionality.

6. Your Rights Under the PDPA

Under the Singapore PDPA, you have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your data, subject to legal retention requirements.

To exercise any of these rights, contact us at Joandrewkorea@gmail.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. The Site uses HTTPS encryption for all data transmissions, and payment processing is handled by PCI-DSS compliant gateways.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects when changes were made. Material changes will be communicated via email or a prominent notice on the Site.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

J.A.COSMEHEALTH
7 Temasek Boulevard, #12-07 Suntec Tower One
Singapore 038987
Email: Joandrewkorea@gmail.com
Phone: +60 163234635

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