Get in touch
WhatsApp is fastest.
WhatsApp is fastest.
Email is best for paper trails.
Real human, real fast. We’re a small shop in KL — the owner answers the messages herself during MY business hours.
WhatsApp · fastest
+60 16-323 4635
Usually replies in a few hours, Mon–Fri 9–6 MYT
Email · for paper trails
hello@joandrew.com.sg
Order issues, refunds, business enquiries. Replies within a day.
Phone · same as WhatsApp
+60 16-323 4635
If we don’t pick up, leave a voicemail or WhatsApp instead.
Press & partnerships
partnerships@joandrew.com.sg
Bloggers, journalists, brand partners. Use “Press” or “Partnership” in subject.
Hours
When we’re actually here
We’re in Malaysia. If you’re messaging from another timezone, plan around these.
| Monday – Friday | 9:00 AM – 6:00 PM MYT |
|---|---|
| Saturday | 10:00 AM – 2:00 PM MYT WhatsApp only, slower replies |
| Sunday & public holidays | Closed Email checked on the next business day |
JA
Where we ship from
A small warehouse in Kuala Lumpur
We’re online-only — no retail store. Our warehouse is in KL; we don’t accept walk-ins.
(If you see a Suntec Tower Singapore address in older versions of this page, ignore it. That was an old partnership that ended.)
Wholesale enquiries (10+ units, ongoing re-supply): wholesale@joandrew.com.sg. We don’t have a public catalogue yet.