Help centre
Frequently Asked Questions
Shipping, payments, products and returns — answered plainly, no fine print.
Shipping & Delivery
How long does delivery take?
Orders are dispatched within one business day from our KL base. We currently deliver within Malaysia and Singapore; delivery time depends on the courier and your location. You'll receive dispatch confirmation as soon as your order leaves us.
When do I get free shipping?
Free Malaysia shipping on orders over S$45. The free-shipping threshold is shown in your cart before you check out — no codes needed.
Do you ship internationally?
We currently deliver within Malaysia and Singapore. For other regions, message us on WhatsApp and we'll check what's possible for your address.
Payments
Which payment methods do you accept?
VISA, Mastercard and FPX (Malaysia). Checkout runs over an encrypted connection; card details are handled securely by our payment provider.
Is it safe to pay on this site?
Yes. Checkout is SSL-encrypted, and card details are entered inside our payment provider's secure fields — we never see or store your card number.
Products & Ingredients
Are your products authentic?
Yes. Every product is sourced directly from the Korean manufacturers and arrives sealed — no grey-market or parallel-import stock.
Which brand should I start with?
It depends on what you want to address. DABO covers targeted ranges — brightening, firming, hydration and calming. TSUYA TSUYA is the everyday line: mists, serums, lip care and makeup. TSUYA II is the concentrated treatment range: caviar collagen, wrinkle care and essences. Not sure? Message us on WhatsApp with your skin concern and we'll point you to the right shelf.
How were products tested for MY weather?
Every product is tested in KL humidity for three months before it ships. If it doesn't survive our climate, it doesn't make the shelf.
Returns & Refunds
What is your return policy?
Sealed, unused products can be returned. See the Returns & Refunds policy for the full terms.
