{"id":2145,"date":"2024-09-25T01:19:45","date_gmt":"2024-09-25T01:19:45","guid":{"rendered":"https:\/\/joandrew.com.sg\/wp\/contact\/"},"modified":"2026-11-09T23:56:27","modified_gmt":"2026-11-09T15:56:27","slug":"contact","status":"publish","type":"page","link":"https:\/\/joandrew.com.sg\/wp\/contact\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The fastest way to reach us is WhatsApp. The slowest is email. For anything urgent (wrong item, delivery issue), WhatsApp first.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">WhatsApp<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/wa.me\/[[ja:whatsapp_digits]]\">[[ja:whatsapp]]<\/a> (Teresa Kong, the owner, usually replies within a few hours during business hours: [[ja:business_hours]])<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Email<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:hello@joandrew.com.sg\">hello@joandrew.com.sg<\/a>, for order issues, refund requests, business enquiries, or anything that needs a paper trail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Phone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"tel:[[ja:whatsapp_digits]]\">[[ja:whatsapp]]<\/a>, same number as WhatsApp. If we don&#8217;t pick up, we&#8217;re either on another call or it&#8217;s outside hours. Leave a voicemail or WhatsApp instead.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where we ship from<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our warehouse is in [[ja:warehouse_city]]. We don&#8217;t have a physical retail store, we&#8217;re online-only.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Business hours<\/h2>\n\n\n\n<p>[[ja:business_hours]]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">For the press, bloggers, and brand partners<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Email <a href=\"mailto:partnerships@joandrew.com.sg\">partnerships@joandrew.com.sg<\/a> with &#8220;Press&#8221; or &#8220;Partnership&#8221; in the subject line. Include your publication \/ platform, audience size, and what you&#8217;re proposing. We respond within a week.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wholesale and bulk orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For wholesale enquiries (10+ units of a single SKU, or ongoing re-supply), email <a href=\"mailto:wholesale@joandrew.com.sg\">wholesale@joandrew.com.sg<\/a>. We don&#8217;t currently have a public wholesale catalogue, but we can quote case-by-case for K-beauty retailers and resellers.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Contact us The fastest way to reach us is WhatsApp. The slowest is email. For anything urgent (wrong item, delivery issue), WhatsApp first. WhatsApp [[ja:whatsapp]] (Teresa Kong, the owner, usually replies within a few hours during business hours: [[ja:business_hours]]) Email hello@joandrew.com.sg, for order issues, refund requests, business enquiries, or anything that needs a paper trail. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2145","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/pages\/2145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/comments?post=2145"}],"version-history":[{"count":43,"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/pages\/2145\/revisions"}],"predecessor-version":[{"id":2890,"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/pages\/2145\/revisions\/2890"}],"wp:attachment":[{"href":"https:\/\/joandrew.com.sg\/wp\/wp-json\/wp\/v2\/media?parent=2145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}