If you change your mind about your purchase, we have a 15-day exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition
- Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Shipping cost associated with the return of the product will not be covered by JoAndrew.
If all the requirements mentioned are met, contact us with your order number and the item you wish to return. Refunds will be in a form of a JoAndrew credit voucher to be used on your next online purchase.