FREQUENTLY ASKED QUESTIONS

Due to the ongoing COVID-19 situation and recent government announcement on restricted public movements, all JoAndrew stores (EkoCheras mall, Gurney Plaza, Gurney Paragon) will be closed, and all services suspended until further notice.

As we monitor carefully the global impact of COVID-19, JoAndrew is committed to continue doing our part to safeguard customers who wish to shop on our online store: joandrew.com.sg which remain operational. We want to assure you that we are doing everything we can with our delivery partners to follow recent government advisories on hygiene protocols during the preparation and delivery of your orders.

Our delivery partners have introduced the following precautionary measures:
1. Daily temperature checks
2. Drivers to carry personal protective equipment i.e. sanitiser, gloves and masks

If you change your mind about your purchase, we have a 15-day exchange policy upon receipt of order, subject to the following terms and conditions:

- Item must be in its original purchase condition
- Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Shipping cost associated with the return of the product will not be covered by JoAndrew.

If all the requirements mentioned are met, contact us with your order number and the item you wish to return. Refunds will be in a form of a JoAndrew credit voucher to be used on your next online purchase.